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Talk to us today to find out how VoucherSent can simplify your incentive campaings and help you achieve your marketing goals.
Get in touchWhy haven't I received my Voucher?
You'll need to check that your Voucher is due, and that you meet the eligibility criteria. You can check this on your Confirmation email, and in the Ts and Cs. The Ts and Cs can be accessed via a link in your confirmation email. If you have checked these things and know that your Voucher is due, raise an enquiry with us and we will investigate for you.
My link has expired?
Please check the terms and conditions of the offer you accepted as links do expire if not used in the agreed timeframe. If you think the link should still be active contact us and we will investigate for you.
Why can't I use my voucher online?
Each Voucher provider has specific terms and conditions about redemption so it's a good idea to check the redemption instructions and terms and conditions of your particular voucher provider. Be aware, that copying and pasting the code sometimes does not work so do try typing it directly into the correct field. If you are still experiencing issues please raise an enquiry and we will investigate for you.
Why can't I use my voucher instore?
Some voucher providers do not allow you to use vouchers at all locations. Each Voucher provider has specific terms and conditions about redemption so it's a good idea to check the redemption instructions and terms and conditions of your particular voucher provider. If you are still experiencing issues please raise an enquiry and we will investigate for you.
Can someone else use my voucher?
Yes! Your voucher is like cash, so whoever is in possession of the gift card can use it.
When does my voucher expire?
Please review the terms and conditions of the voucher provider for this information.
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